Exploring the value of EX & CX

This infographic examines the link between employee experience (EX) and customer experience (CX) in business. Positive experiences for both enhance outcomes like efficiency, productivity, and satisfaction.

Key points include:

· The role of context, collaboration, and control in experiences
· Challenges in supporting dispersed workforces and system integration
· Employee-suggested productivity improvements, like better organization
· The need for clearer ownership and governance of EX strategy

The infographic stresses that successful organizations use communication technologies to boost engagement, satisfaction, and growth. Aligning teams, autonomy, and agility are key for consistent EX and CX.

Vendor:: Mitel
Posted:: Mar 6, 2025
Published:: Mar 6, 2025
Format:: PDF
Type:: Infographic

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