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Clever, Denmark's largest charging operator, faced challenges during the energy crisis but stayed committed to the green transition. To manage increased customer data complexity, Clever adopted Microsoft Dynamics 365 Customer Engagement, replacing their old billing system.

This CRM solution:

• Integrates with Dynamics 365 Business Central
• Offers a unified view of customer data
• Manages onboarding for charging stations
• Automates processes, maintaining high customer satisfaction

With automation, Clever's 30-member team handles workloads needing 200 employees, focusing on value-creating tasks as inquiries rose 100-fold.

Explore how Clever used Dynamics 365 to enhance engagement.

Vendor:

Fellowmind

Posted:

Mar 6, 2025

Published:

Mar 6, 2025

Format:

PDF

Type:

Case Study