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In a recent CX Dive webinar, Salesforce and Deloitte Digital leaders discussed how generative AI can effectively manage contact volume and complexity, the importance of transparent service optionality, and strategies for implementing generative AI.
Read more of their insights including how generative AI integration in platforms like Salesforce’s Agentforce can help enhance customer service, boost efficiency, and lower costs.
- Vendor:
- Salesforce & Deloitte Digital
- Posted:
- Feb 22, 2025
- Published:
- Feb 24, 2025
- Format:
- Type:
- EBRIEF
