Benefits of unified communications and contact centre integration

Unified communications (UC) and contact centre integration streamline operations and enhance customer experience (CX). This Aberdeen Strategy & Research report outlines the business case an all-in-one solution, and essential capabilities needed for success.

Key findings explored in this report:

Firms with an all-in-one UC and contact centre solution see a 29% greater YoY increase in customer retention.
Integrated systems use predictive analytics to anticipate needs, boost satisfaction, and strengthen loyalty.
Companies achieve 2.3x greater YoY improvement in operations costs.

Vendor:: Vodafone
Posted:: Feb 11, 2025
Published:: Feb 11, 2025
Format:: HTML
Type:: White Paper

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