Choosing the Right ITSM: ServiceNow vs. Jira Service Management

Choosing the right IT service management (ITSM) platform can be challenging, especially when comparing ServiceNow and Jira Service Management (JSM). This guide explores why some organizations are moving from ServiceNow to JSM and how JSM's flexible customization with Appfire apps provides value.

Key highlights:

· JSM's pricing model and ability to add only needed features can lead to cost savings compared to ServiceNow.
· Appfire apps extend JSM's capabilities, matching or exceeding ServiceNow in workflow automation, SLA management, and incident handling.
· JSM integrates well with agile and DevOps workflows, suitable for teams beyond IT.

This guide helps determine if JSM, with Appfire, is the right fit.