Shift Further Left in the Service Desk

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As remote and hybrid work models become standard, IT service desk demands have surged. Riverbed Aternity's Digital Experience Management (DEM) solution helps organizations address these challenges by shifting left. Aternity's Intelligent Service Desk capabilities reduce ticket volume by resolving issues before they arise.

Aternity uses AI-powered analytics, automated diagnostics, and logic-driven workflows to detect and resolve problems, enhancing first contact resolution rates and reducing MTTR. Additionally, it offers:

  • Automated troubleshooting to minimize human intervention
  • Integration with ServiceNow for insights
  • Customizable runbook logic for diverse use cases

Read the white paper to learn more.

Vendor:
Riverbed
Posted:
Jan 16, 2025
Published:
Jan 17, 2025
Format:
PDF
Type:
Product Overview
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