Shift Further Left in the Service Desk

As remote and hybrid work models become standard, IT service desk demands have surged. Riverbed Aternity's Digital Experience Management (DEM) solution helps organizations address these challenges by shifting left. Aternity's Intelligent Service Desk capabilities reduce ticket volume by resolving issues before they arise.
Aternity uses AI-powered analytics, automated diagnostics, and logic-driven workflows to detect and resolve problems, enhancing first contact resolution rates and reducing MTTR. Additionally, it offers:
- Automated troubleshooting to minimize human intervention
- Integration with ServiceNow for insights
- Customizable runbook logic for diverse use cases
Read the white paper to learn more.