How GenAI can transform customer service experiences

The advent of generative AI (GenAI) is changing customer service. This white paper explores how Now Assist, ServiceNow's GenAI solution, transforms customer and field service experiences.
Now Assist enables organisations to:
- Reduce customer effort by empowering self-solution
- Boost agent productivity with autogenerated summaries and resolutions
- Empower field technicians with work order summaries
- And more
The paper also covers responsible AI adoption, emphasising data governance and cybersecurity. Read on now to learn how Now Assist can help transform your service experiences.