Streamline service desk with remote support capabilities

Cover Image

The ServiceNow and BeyondTrust Remote Support integration allows support teams to launch secure remote sessions directly from ServiceNow incident or change records, enhancing efficiency and first-call resolution rates.

Key benefits include:

· Technicians can initiate remote sessions within ServiceNow to diagnose and resolve issues without exposing sensitive credentials
· Automatic updates to ServiceNow tickets with session details, including recordings and file transfers
· Compliance met by retrieving session details linked to tickets or change requests

Read the full product overview to see how this integration can enhance service desk operations and security.

Vendor:
ServiceNow and Beyond Trust
Posted:
Jan 10, 2025
Published:
Jan 11, 2025
Format:
PDF
Type:
Product Overview
Already a Bitpipe member? Log in here

Download this Product Overview!