Streamline service desk with remote support capabilities

The ServiceNow and BeyondTrust Remote Support integration allows support teams to launch secure remote sessions directly from ServiceNow incident or change records, enhancing efficiency and first-call resolution rates.
Key benefits include:
· Technicians can initiate remote sessions within ServiceNow to diagnose and resolve issues without exposing sensitive credentials
· Automatic updates to ServiceNow tickets with session details, including recordings and file transfers
· Compliance met by retrieving session details linked to tickets or change requests
Read the full product overview to see how this integration can enhance service desk operations and security.