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The KPMG government digital pulse survey reveals insights into technology adoption and challenges in the public sector. Agencies are aware of emerging technologies like generative AI (GenAI) but face barriers such as funding constraints and talent gaps. The survey notes a disconnect between technology investments and their impact on productivity, a challenge also seen in the private sector.

To drive successful transformation, the report stresses a strategic, data-centric approach with clear goals and value metrics. Agencies should consider how GenAI can support modernization efforts. Read on now to learn how adopting a constituent-centric view can help governments enhance mission delivery and experiences.

Vendor:

KPMG LLP

Posted:

Jan 6, 2025

Published:

Jan 7, 2025

Format:

PDF

Type:

Research Content