NNL CXO Modernize IT services and operations with AI

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The rise of AI and generative AI (GenAI) is transforming IT services, driving productivity gains. This paper explores how AI and GenAI empower enterprise teams by:

• Boosting IT service agent productivity, enhancing customer experiences, and enabling 24/7 self-service
• Providing IT operators with full infrastructure visibility, automating change management, and strengthening business continuity
• Using GenAI-powered virtual agents to democratize problem-solving and personalize employee experiences

It also discusses ServiceNow's AI and GenAI capabilities for long-term transformation. Discover how to leverage AI and GenAI to modernise IT services and unleash productivity.

Vendor:
ServiceNow and NTT Data
Posted:
Nov 19, 2024
Published:
Nov 20, 2024
Format:
PDF
Type:
White Paper
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