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A major utility company's outdated MDM system was limiting, lacking the necessary functionality. The company aimed to adopt a unified MDM system for enhanced features.

Qualitest delivered a solution encompassing business analysis, testing, production support, and technical expertise, allowing the utility to:

  • Conduct better electricity billing for nearly 10 million customers
  • Cut IT needs by 60% and downtime by 65%
  • Expedite testing and data repair, reducing response time from weeks to hours

Discover how the utility modernized its MDM system and improved customer service in the full case study.

Vendor:
Qualitest Group
Posted:
May 18, 2024
Published:
May 18, 2024
Format:
HTML
Type:
Case Study

This resource is no longer available.