This resource is no longer available
A major utility company's outdated MDM system was limiting, lacking the necessary functionality. The company aimed to adopt a unified MDM system for enhanced features.
Qualitest delivered a solution encompassing business analysis, testing, production support, and technical expertise, allowing the utility to:
- Conduct better electricity billing for nearly 10 million customers
- Cut IT needs by 60% and downtime by 65%
- Expedite testing and data repair, reducing response time from weeks to hours
Discover how the utility modernized its MDM system and improved customer service in the full case study.