The risk of off-channel communication
With fines being imposed for recordkeeping failures in the U.S. totaling over $2.6 billion, communication compliance remains a serious issue.
Additionally, according to a recent study, 98% of respondents reported dissatisfaction with their existing archives and voice recording tools, leading 74% to believe that their employees are continuing to use unmonitored channels.
This white paper takes a deeper look at the dangers of off-channel communication and provides strategies you can employ to improve communication while reducing risk.
Read on to learn more.