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IT service management (ITSM) is going modern, and the approach is paying big dividends. Businesses modernizing their ITSM systems are seeing:

  • Better resolution times to failures
  • Shorter, more frequent release cycles
  • Fewer service outages
  • And more.

So what’s the catalyst? What’s driving the change in how many organizations are approaching ITSM?

Download this ESG e-book to discover the 4 business changes that fundamentally altered service management, and how your organization can reap the benefits of the new approach.

Vendor:
ServiceNow and KPMG
Posted:
Feb 10, 2024
Published:
Feb 10, 2024
Format:
HTML
Type:
ESG Thought Leadership eBook

This resource is no longer available.

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