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Today, many contact center agents can struggle to read out disclosure statements and other terms and conditions material, leading to risks such as:

• Compliance error
• Extended call handle time
• Poor customer experiences
• And more

This was true for this global financial services organization, and they sought out a way that they could automate these reading processes to avoid costly human errors. That’s when they found HGS.

Access this case study to hear the full story.

Vendor:

Hinduja Global Solutions

Posted:

Sep 21, 2023

Published:

Sep 21, 2023

Format:

HTML

Type:

Case Study