This resource is no longer available

In order to keep contact center costs down, agents are often limited in their interactions with customers as far as how much time they can spend, and what they are allowed to do. This may help lower costs but can also damage the customer experience.

In this article, you will learn a new way to view and run your contact center. Instead of being a revenue drain that does not get results for the customer, you can transform it into a value-added service that can increase revenue and improve your CX at the same time.

Read on to learn more about how to achieve this and get provide the value that your customers expect when they call your contact center.

Vendor:

Hinduja Global Solutions

Posted:

Sep 16, 2023

Published:

Sep 16, 2023

Format:

HTML

Type:

Blog