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As customer experience (CX) evolves, organisations must update contact centres for digital-first consumers. This white paper details eight principles for a contact centre that boosts agent productivity and customer experiences.

Key points:

• Multichannel agents ensure consistent brand interactions
• In-depth agent training and onboarding for varied customer needs
• Self-service options like chatbots and IVR to lessen routine calls
• Data analytics for insight into performance metrics and efficiency

For insights on transforming your contact centre, read the full white paper.

Vendor:

Hinduja Global Solutions

Posted:

Sep 14, 2023

Published:

Aug 13, 2024

Format:

PDF

Type:

White Paper