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In a recent survey, it was discovered that over 70% of organizations are increasing their customer experience efforts. However, on the other side of that, some companies just offer a contact center as a simple communication option.

In this article, you will take a look at customer behavior when it comes to poor customer experiences and how that outcome can be heavily influenced by the quality of the contact center CX.

Read on to learn eight guiding principles for ensuring a future-proof contact center, both for your agents, and your customers.

Vendor:

Hinduja Global Solutions

Posted:

Sep 14, 2023

Published:

Sep 14, 2023

Format:

HTML

Type:

White Paper