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While call centers and contact centers are often thought of as one and the same, there are actually several important differences between the two services.

But what are these differences and why do they matter?

This article can provide you with a look at the current state of modern call and contact centers, offering overviews, benefits, and challenges of both, as well as 6 key differences to know, including:

• Channels of communication
• Data collection
• And 4 more

Browse the article to learn more.

Vendor:

Hinduja Global Solutions

Posted:

Sep 19, 2023

Published:

Sep 19, 2023

Format:

HTML

Type:

Blog