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ESG Research found that 90% of survey respondents agree that a positive customer experience makes them more likely to make another purchase.
With purchasing in both B2C and B2B environments increasingly online, customers have grown accustomed to interacting with a full spectrum of digital accommodations and quality of life improvements.
This ESG Showcase explores how Cognigy and AWS have partnered together to deliver a conversational AI tool that can boost customer experience on online platforms.
Read on to learn more.