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Today, 92% of e-commerce organizations believe that their website's bad user experience is costing them revenue, matching up with reports that 60% of consumers abandon an average of 5 purchases per year due to poor user experience on websites. With user experiences being as critical as they are, it’s necessary for companies to revamp their websites and services. But how can this best be done?
Access this guide to gain expert insight into the current e-commerce landscape and discover how you can:
- Determine the impact of bad user experience
- Understand how users engage with eCommerce websites and what matters to them
- And more