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Today, an effective call center is critical to the success of all organizations. With this in mind, this large energy distribution company set out to find a solution that would allow their customers to have a 360, omnichannel view of these operations and ensure better experiences.
So, when then they found Avaya, they knew they’d be able to meet their goals.
Dig into this case study to hear the full story and discover how upgrading to an omnichannel contact center allowed this organization to increase their self-managed service success by 19%.