This resource is no longer available

Cover Image

Fueled by global events, customer expectations for service have radically and permanently changed.

At the same time, the banking industry is undergoing seismic shifts of its own. Banking regulators globally are focusing new conduct regulations on how banks treat their customers, with particular emphasis on fairness. On a wider scale, regulators are encouraging greater competition by providing customers with objective and transparent rankings of customer experience and bank conduct, further informing choice. Regulators are also authorizing new digitally native challenger banks that take advantage of the speed and scalability of the cloud and the historic reluctance of traditional banks to adopt new technology.

Download this eGuide and learn how Accenture is reimagining banking, centered around the delivery of exceptional customer experiences (CX). That includes finding more empathetic, personalized, and engaging ways of operating and servicing customers across all touchpoints, particularly at the contact center level. More specifically, it means sharing context and history across channels, supported by authentication methods that inspire customer confidence. By infusing digital interactions with humanity and personalization, banks can forge strong customer connections, build trust, and drive growth in a hypercompetitive market.

Vendor:
Accenture
Posted:
May 31, 2023
Published:
May 31, 2023
Format:
HTML
Type:
eBook

This resource is no longer available.