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To say that the past 3 years have been transformative would be an understatement to say the least.
Businesses around the world have been forced to radically change nearly every facet of their operations, with no area experiencing more turbulence than customer service.
This report looks at the state of customer experience, analyzing how the rapid acceleration of digital adoption has affected customer expectation, resulting in a need to reach out and build unified relationships across more channels than ever before.
- Vendor:
- Zendesk
- Posted:
- Apr 27, 2023
- Published:
- Apr 27, 2023
- Format:
- Type:
- Analyst Report
