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With it being reported that 69% of Australian consumers say they’re likely to leave without completing their transaction when they encounter a problem or frustration, it has become crucial for organizations to prioritize providing enhanced digital experiences (DX).
But with so much pressure from competitors, how can you best keep up?
Dig into this article to discover 4 key consumer insights into how you can improve DX while building and maintaining healthy relationships with your customers, including:
- Prioritizing speed and simplicity
- Fixing small issues that can cause big friction
- And 2 more