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For some contact centres, planning a cloud migration is critical to take advantage of sought-after resilience, agility, and cost reduction—though this comes with a caveat.

As industry leaders express uncertainty about their financial situation, customer care and IT pros must figure out how to navigate both uncertainty and cloud migration without disrupting their business—or negatively impacting customer experience (CX).

Download the e-book to discover 5 CX cloud migration best practices—and their associated success stories from five leading brands.

Vendor:

Genesys

Posted:

Mar 10, 2023

Published:

Mar 11, 2023

Format:

HTML

Type:

eBook