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58% of companies say organizational silos negatively impact the quality of customer/prospect experience, according to Salesforce research. While technology can propel your business forward and drive innovation, it can also add complexity that ultimately prevents you from delivering the optimal customer experience.

How can you break down business silos to empower both employees and customers?

Read on to learn how you can build a strategic technology roadmap that puts customers at the center of your plans and provides employees with a unified view of the customer experience.

Vendor:

makepositive

Posted:

Apr 11, 2023

Published:

Apr 11, 2023

Format:

HTML

Type:

White Paper