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With a more connected approach to customer service, you can gain an edge that protects your brand while increasing revenue.

But how can you enable your teams to use insights from across the enterprise to diagnose and solve issues at pace?

With the SAP service cloud, you can connect customer service ops to the entire value chain and engage customers at the point of need through self-service and agent-assisted service, with features including:

  • A unified agent desktop
  • Flexible case management
  • Access to relevant information to help you resolve customer issues quickly

Watch this brief video to learn how you can leverage the SAP service cloud to enhance the customer service experience and grow your business.

Vendor:
SAP
Premiered:
Mar 1, 2023

This resource is no longer available.