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When creating a network strategy, health plans and third-party administrators (TPAs) contend with the need to lower overall medical costs, improve the member experience, and provide competitive benefits. Doing all three at once is challenging for even the most resourced organizations. TPAs and health plans may now feel the need to revamp their network recruitment and benefits offerings to remain competitive in a changing market.

To understand how health plans and third-party administrators are pursuing goals and overcoming obstacles, Zelis partnered with Xtelligent Healthcare Media to survey industry stakeholders. Results from the responding CEOs, CFOs, strategy directors, and similar positions highlight the common objectives of organizations and plans for improving network strategy among health plans and TPAs. This white paper explores the techniques that health plans and TPAs utilize to strengthen their network strategies during times of uncertainty and change.