Voice APIs: Still preferred for high touch environments

While the world has seen a shift from voice-centric customer service to a multi-channel, online, and data-driven model, voice remains dominant and is not going away anytime soon as a channel. The voice channel remains critical in industries such as telecommunications and financial services, particularly because it provides the human connection when customers want to speak to a live agent for specialized advice or to resolve more complex issues. Some consumers may also prefer to voice their complaints 
 to a real person instead of sending in a written complaint that might not yield an immediate response.

Take this brief survey and learn Voice API solutions for high touch and personalized engagements.

Vendor:

8x8

Posted:

Jan 23, 2023

Published:

Jan 23, 2023

Format:

HTML

Type:

eGuide