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Carrefour is one of the world’s retail giants, operating more than 12,000 hypermarket, supermarket, grocery and convenience stores in more than 30 countries.

As an organization that interacted with customers mainly through their physical location, Carrefour decided they needed the store itself to be optimized in order to provide the best customer experience possible.

Read the full case study to learn more, and see how ServiceNow helped Carrefour redesign their in-store service and improve customer rating scores.

Vendor:

ServiceNow

Posted:

Jan 6, 2023

Published:

Jan 7, 2023

Format:

HTML

Type:

Case Study