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A manufacturing firm saw huge potential in moving its service catalog and service booking processes fully online, using the digital technology that has transformed traditional retailing.

Access this case study to learn how the firm was able to leverage ServiceNow to create a bespoke Digital Customer Service Center - a secure, self-service, and functionality-rich customer portal designed to improve the many different and complex procurement routes for its customers.

Vendor:

ServiceNow

Posted:

Jan 6, 2023

Published:

Jan 7, 2023

Format:

HTML

Type:

Case Study