Creating Usable Products with Artificial Intelligence: AI-Enabled Products that are Valuable for Both Customers and the Business
Trust has emerged as one of the most important factors in the effectiveness of AI-enabled systems. “For a system to work optimally, the operator’s level of trust in the automation must be correctly calibrated (i.e., it should match the actual capabilities of the automation)". Yet it seems that trusting such systems appropriately is difficult indeed.
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