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Health plans are feeling the pressure to improve the member experience—from federal value-based care initiatives to a growing focus on healthcare consumerism.

To better understand the current state of member experience technology, Wellframe commissioned Xtelligent Healthcare Media to survey health plans across the U.S. The goal? To understand their current technological capabilities, organizational challenges, and strategies for future improvements.

While technology plays a key role in improving member experience, many plans are currently dissatisfied with their digital tools for communicating and engaging with their members. And despite recognizing the need to improve member experiences, health plans are not aligned internally about how to proceed and measure success. What remains clear is the need to work with a strategic partner to round out their digital health platforms.

Join subject-matter experts from Xtelligent and Wellframe as they break down survey findings and provide additional context about the numerous forces driving health plans toward digital transformation around member experience.

Learning Objectives:

• Learn about the current digital capabilities of health plans focused on member experience
• Identify obstacles in the way of improving their digital approach
• Explore how strategic partnerships can speed improvements

Vendor:

Wellframe

Premiered:

Jun 22, 2022

Format:

Video

Type:

Webcast