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Providing customers with a personalised journey is the number one way to ensure satisfaction and brand loyalty. With this eBook, your contact centre can deliver on expectations throughout the customer journey.
Learn how to:
- Hire empathetic agents
- Include empathy in all onboarding and training
- Apply empathy to the customer journey
- Develop new techniques and strategies to improve CX
- Use sympathetic AI tools to personalise service
Wow your customers with this eBook.
- Vendor:
- NICE CXone
- Posted:
- Dec 16, 2022
- Published:
- Dec 16, 2022
- Format:
- Type:
- eBook
