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Improving member engagement has long been at the top of any payer’s wishlist, and now with hiring challenges, helping staff work top-of-license is also at the top of that list. Paramount’s goals were to improve member engagement reduce health risk to reduce avoidable utilization. Paramount recognized the 3 month lag time in data collected through claims was a limiting factor and implemented a new approach to identify members in need of disease management outreach. This presentation will describe how Paramount used real-time member-reported data to identify members who needed help managing their chronic condition and reached out to them the same day to provide support. Paramount’s Disease Management team saw a 187% improvement in its engagement rate due to the timely and rapid outreach. Member satisfaction rates improved as well. 

Learning Objectives:

  • Explain why real-time data is necessary for population health teams to improve member engagement and reduce avoidable utilization
  • Identify how automated Deviceless Remote Patient Monitoring collects real-time member health data across Medicare and Medicaid populations
  • Describe how Paramount enabled disease managers to work top of license while positively impacting member engagement and lowering member health risk
Lightbeam Health Solutions
Oct 18, 2022

This resource is no longer available.