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In the past year, more than one-third of seniors forgot to take their daily medication. And more than a quarter missed a doctor’s appointment. So how can your health plan help senior members stay on the right track with their health?

It starts with a smartphone. More than half of Americans over 50 own a smartphone. And 78% of seniors said they would use a digital service to help find and schedule doctor appointments. If you’re only connecting with members through phone calls, you could be missing valuable insights.

Health plan experts explain how they effectively engage their senior members through omnichannel support—and share their secrets to success.

Key Takeaways:

  • Members 60+ who used digital health management realized a 40% decrease in inpatient visits
  • Members who used digital health management to set reminders experienced a 65% increase in medication adherence
  • 68% of seniors would use a digital tool to help find doctors and schedule appointments
Vendor:
Wellframe
Premiered:
May 17, 2022
Format:
Video
Type:
Webcast

This resource is no longer available.