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Customers are always looking for smoother and more efficient experiences. But as organizations implement interactive voice response (IVR) systems to help automate their support, customers tend to complain about the following:
- Inadequate menu options
- Lengthy waits to connect to an agent
- Systems unable to understand voice inputs
- And more
These issues can lead to frustration and a poor customer experience. So how can your company implement a better IVR strategy?
Access this article to learn the top tips and tricks that you can leverage to improve your IVR systems, and discover how you can refine your contact centers as a whole.