This resource is no longer available
When an international hotel owner, operator and investor began to struggle to achieve their global customer enhancement goals, they sought out an augmented QA team that would allow them to enhance customer experience (CX) around booking stays and:
- Ensure that key customer flows work seamlessly
- Improve quality and release speed
- Ensure mobile device, web platform and country coverage across operating systems
- And more
Luckily, they found Applause, who was able to meet all these needs and more.
Browse this case study to hear the full story and learn how Applause managed to crowdtest the reservation process and uncover highly-valuable bugs hindering CX.
- Vendor:
- Applause
- Posted:
- Nov 8, 2022
- Published:
- Nov 8, 2022
- Format:
- Type:
- Case Study
