The Future of AI 2022: Progressing AI Maturity in the Contact Center
As 85% of customer experience (CX) professionals agree on the importance of now leveraging AI and automation, and 79% of companies planning to increase their total spending on these solutions, legacy contact centers are being pressured to modernize.
Despite this, the ability to integrate AI deployments has become a struggle for many CX teams, and the transformation can be daunting for enterprises.
Dig into this 2022 Future of AI report to gain insights into the current CX landscape and discover trends such as:
- The curbing of AI ambitions to address implementation barriers
- How cloud systems can help overcome AI and security challenges
- Why involving agents in AI management can fill talent gaps
- And more