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Today’s patients want more from their healthcare experience. The convenience and consistency cultivated in industries like banking and retail have altered consumer expectations. When patients encounter a healthcare system that is fragmented or feels impersonal, frustration sets in. We have gathered ten articles that examine these issues through the lens of health equity, the digital patient experience and burdensome medical bills, among other topics. Collectively, they paint a picture of the payer imperative – member empowerment. 

Vendor:

Zelis

Posted:

Oct 18, 2022

Published:

Oct 11, 2022

Format:

PDF

Type:

White Paper