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Today’s customers seek faster and more personalized service, and companies must constantly adapt to deliver experiences that build trust and effectively solve customer issues. In 2022, Gartner evaluated Contact Center as a Service (CCaaS) vendors to help organizations identify the right solution for their contact center.

Access this analyst report to dive deep into the benefits that CCaaS solutions can deliver for your organization and:

• Understand the Gartner perspective on the current CCaaS market landscape
• Assess the strengths and cautions of CCaaS providers with detailed and updated descriptions for each vendor
• And plan for the future with recommendations and considerations for CCaaS

Vendor:

Amazon Web Services

Posted:

Oct 11, 2022

Published:

Oct 11, 2022

Format:

HTML

Type:

Analyst Report