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Greater customer engagement and satisfaction drive business success, and with customer expectations are constantly on the rise, organizations need new avenues of growth to drive improved CX.

For healthcare, AI and the metaverse present opportunity. In fact, Gartner predicts that by 2026, 25% of people will spend at least one hour a day on the metaverse for work, shopping, education, social and/or entertainment purposes.

Read on to learn how a metaverse-based healthcare contact center can help make personalized customer service and clinical best practices become a natural part of the patient experience.

Vendor:

Virtusa

Posted:

Oct 13, 2022

Published:

Oct 13, 2022

Format:

HTML

Type:

White Paper