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Today, digital experience design (XD) not only shapes the outward customer experience promoted by your company, it travels a layer deeper: XD impacts the design of employee tools that are used to resolve customer issues.
With this factor in mind, you must constantly re-tool design systems to improve CX. But if not done correctly, the efficiency of customer-facing employee tasks can be impacted, leaving workers unsure of how to effectively do their job. So, how can CX teams combat this?
Access this Forrester guide to learn how your company can build a successful XD system and conduct user research that can increase the efficacy of your XD efforts.
- Vendor:
- Forrester
- Posted:
- Oct 18, 2022
- Published:
- Oct 18, 2022
- Format:
- Type:
- White Paper
