How Pioneer Valley Accountable Care uses Pings to Lower Costs and Improve Care Coordination
Pioneer Valley Accountable Care (PVAC) is an accountable care organization (ACO) located in Western Massachusetts serving Medicare fee-for-service (FFS) beneficiaries throughout the Pioneer Valley. Prior to implementing Bamboo Health’s Pings solution, PVAC lacked standardized communication protocols with their skilled nursing facility (SNF) partners. While primary care physicians (PCP) would sometimes receive discharge packets from SNFs, SNFs within PVAC’s network were unable to identify if one of their patients was a part of PVAC’s ACO. SNFs worked only from a paper list of PVAC’s PCPs. They relied exclusively on this list to match patients to PVAC by their attributed PCP, leading to inaccurate PVAC patient identification. In 2015, PVAC partnered with Bamboo Health to use Pings, a real-time notification tool, to receive alerts on their patients’ care events. Now, PVAC has realized improved care coordination, refinement and engagement of their post-acute network, delivered appropriate post-acute utilization, and decreased overall costs.