How Eagle Physicians & Associates Uses Pings to Improve Its Transitional Care Management Services

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Eagle Physicians & Associates is a private, physician-owned and physician-led multispecialty medical group in Greensboro, North Carolina and is the largest affiliated provider organization of Triad Healthcare Network (THN) accountable care organization (ACO). As trends have shifted toward value-based care, Eagle Physicians began to focus on improving its Transitional Care Management (TCM) services, but because the data provided by the hospital system was delayed and sometimes inaccurate, the team ineffectively monitored patient events, resulting in missed opportunities to facilitate patient follow-up appointments, reconcile medications, and follow through on discharge plans. They turned to Pings to increase follow-up visits, improve overall TCM services, and bolster patient satisfaction. Since implementing Pings, Eagle Physicians’ Centralized Quality Team has contacted 67% more patients for SNF transitions of care follow-ups. Eagle Physicians has also experienced a 25% increase in the number of TCM visits that they were billed for their THN patients.

Bamboo Health
Sep 15, 2022
Aug 31, 2022
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