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Today, successful customer experiences (CX) in retail don’t just rely on product service quality and performance.
CX now includes product lifecycles, shopping/delivery experiences, and all marketing, sales, and service touch points. Consumers respond to how retailers resolve complaints, product failures, and delayed shipments—all of which are managed in the contact center.
Access this guide to discover insights into the best practices that retailers can utilize for superior CX, current industry trends and pain points, and see contact center solutions that can offer the stability and agility needed to meet consumers’ demands.
- Vendor:
- AWS & Genesys
- Posted:
- Sep 15, 2022
- Published:
- Sep 15, 2022
- Format:
- Type:
- eBook
