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According to research, 86% of organizations that have fully embraced AI say it has improved customer experience (CX) and boosted satisfaction rates. Additionally, it has allowed organizations to respond faster and smarter to customer needs through:

  • Machine learning (ML) and predictive analytics
  • AI-powered search
  • Content understanding technologies such as natural language processing
  • And more

However, many companies either struggle to integrate these technologies or struggle to see the benefits of AI solutions.

Access this guide to discover 5 ways that your business can leverage AI to strengthen CX and learn how you can best address your customer needs quickly, transparently, and proactively.

Vendor:
ServiceNow
Posted:
Sep 9, 2022
Published:
Sep 9, 2022
Format:
PDF
Type:
eBook

This resource is no longer available.