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Field service management (FSM) software helps organizations coordinate logistics integral to installing and repairing products in the field or in service centers. However, advances in areas like augmented and virtual reality are now enabling new models for service delivery.

With these developments and new customer/employee expectations for easy and transparent service, it can be difficult to find solutions that fit your company’s needs.

Access this report for a look at market forces and factors impacting the priorities of large enterprises, as well as advanced FSM capabilities to look for, such as:

  • Problem/issue diagnostics prior to dispatch
  • Case management
  • Resource management and allocation
  • And more
Vendor:
ServiceNow
Posted:
Sep 1, 2022
Published:
Sep 1, 2022
Format:
PDF
Type:
Analyst Report

This resource is no longer available.