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Recent years have proven just how important agility, resilience, and flexibility are in an organization. While these are still essential, it has also become necessary for long-term contact centers to have strategies that allow you to anticipate future challenges and adapt to change.

As a customer service leader, your workforce is at the center of this. But despite the continued importance of automated resources, the expectation for touchpoints powered by human agents has increased.

This Forrest report can provide you with an inside look at the current customer service landscape, revealing the top 3 megatrends that leaders must pay attention to in 2022. Access the report to learn more.

Vendor:

ServiceNow

Posted:

Aug 29, 2022

Published:

Aug 29, 2022

Format:

HTML

Type:

Analyst Report