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As consumers demand more-connected care, health plans sit at the center of their healthcare journeys and can take the lead in delivering what they need. But why haven’t the industry’s best intentions yet translated into a reality for consumers?
ZS surveyed 4,000 adults in the U.S. and found they want healthcare processes to be simpler, less stressful and more like everyday consumer activities.
Learn about the two major areas where health plans need to focus as they become ecosystem facilitators for connected care.