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Digital transformation efforts among payers were underway before a pandemic took hold, but the public health emergency has served to accelerate those efforts in light of changes to health coverage and care access. Today, payers are working to create a digital experience that brings greater convenience and accessibility to providers and members, focusing on high-value services, improved communication, and greater transparency. Doing so requires health plans to modernize their core administrative, clinical, and analytics platforms to keep pace with changing expectations, especially those tied to healthcare consumerism. By reducing the burden on providers and members, health plans hope to reposition themselves as advocates for effective and affordable care rather than simply payers. At Blue Shield of California, Senior Vice President and Chief Information Officer Lisa Davis is overseeing the payer's efforts to drive innovation through the strategic use of technology and automation to reduce inefficiencies and friction and increase provider satisfaction and member experience. In this executive summary, Davis details the organization's digital journey, early wins, and long-term goals
Learning objectives:
- Understand the impetus behind payer digital transformation
- Highlight key activities and investments aimed at modernizing clinical, member, and administrative functions
- Share best practices for developing a digital transformation strategy
Vendor:
Zipari
Posted:
Aug 9, 2022
Published:
Jul 15, 2022
Format:
PDF
Type:
White Paper

This resource is no longer available.